For years, customer care service has been a boring affair, with automated responses from the service providers adding to the frustration of the customers.
Zomato, one of India’s leading food delivery apps, however, is offering a refreshing change when it comes to customer service.
As if their primary objective of delivering food to us wasn’t flattering enough, it is their customer care feature – Zomato Chat, which is genuinely making a difference to its customers.
In a recent incident of Zomato’s customer care executive dealing with a not-so-happy customer has left the Twitterati in splits.
A Twitter user, going by the username @chondhe, shared screenshots of his conversation with Zomato’s customer service team.
All that the user told Zomato was that he won’t order again due to the delay in delivery, and the response that he got from them was overwhelming, to say the least.
Just told @ZomatoIN that I won’t order again due to delay n the bot went all emotional !! pic.twitter.com/rIanS6GJnL
— Chandrasekhar (@chondhe) November 27, 2018
Zomato Goes Emotional
Zomato’s customer care executive began the monologue with a pretty emotional note.
“Every relationship has its ups and downs and we should work on the flaws of our relationship…”
The way it began made it look really engaging, but there was more to follow.
The chat went on for a while, with Zomato taking full responsibility for the delay. The way they accepted their failure should be a lesson to all. Oh, and how can you overlook the last line there?
Who would be cruel enough to not forgive Zomato after THAT line?
Also Read: Would You Take A Pizza Within 30 Minutes At The Cost Of A Delivery Boy’s Life?
Chat Sparks Hilarious Reactions
The chat has gone viral ever since it was shared on Twitter. And as you’d expect, there were quite a few hilarious reactions to Zomato’s monologue. Here are the best of the lot:
Itna senti hone par to bhukhe bhi reh lenge.
— ribiy (@ribiy3) November 27, 2018
Finally, a man that apologizes when he has done something wrong!
— Brenda (@bonvoyagebrenda) November 28, 2018
Zomato acquiring Tinder?
— Uncomfortably Dumb (@UncomfortablyD) November 27, 2018
Now that's a #SoapOpera #Bot!
— Kannan Dhananjayan (@KannanDhananjay) November 28, 2018
Realise certain ‘stuffs’ this is a cross between a dally boy n failed valentine card writer
— Nik (@nikster007) November 27, 2018
Not A First
This isn’t the first time that Zomato’s customer care executives have won hearts on social media. From denying a customer to get a cigarette to dealing with a hungry Punjabi in his native language, they’ve done it all.
Came across this brilliant conversation between our customer care team and a hungry Punjabi pic.twitter.com/IcnNHYtBhL
— Pankaj Chaddah (@pankajchaddah) September 27, 2016
While most companies offering such services use chat-bots to deal with customers, Zomato’s use of humans in dealing with the customers is making the difference.
It gets really annoying at times when we as customers are annoyed and get automated responses from customer care.
At least we’ve moved on from the pain of hearing an automatic recorded message, typing one number after another before finally getting to talk to the customer care executive after a long wait.
Image Credits: Twitter
Sources: Indian Express
Find the blogger at @manas_ED
You’d also like to read:
Uber, Facebook, Zomato, BookMyShow: Scary Algorithms In Apps That Stalk You Unnoticed
