It can be stressful when an appliance breaks down, but don’t rush out to hire the first repair technician that you can. Instead, it’s important to make sure that you find one that you can count on to fix your appliances right the first time around for a fair price. To make sure that you hire a good repair technician that you can trust to do the job, ask them these three questions before setting up an appointment with them. 

Do Your Products And Services Come With A Warranty?

These are two separate things, so it’s important that they are both included in one question. First, it’s important to ask about the products that are being used. While it might not be their fault if the product malfunctions as they aren’t the ones that produced it, they should still replace it if it does not work properly. Shady companies will avoid doing this, and instead, charge you for a new product.  

It’s also important to include services provided in this question. When a company has a warranty on their services, it means that if they do not do the job correctly, you will either receive a refund or they will fix it for free. Avoid companies that don’t have a warranty on their services.  

Do You Have Previous Experience With A Specific Brand?

Some appliance technicians come with limited or outdated experience. It is wonderful if a person has twenty years of experience working on appliances, but this will not be good if you own a smart washer and the appliance technician does not understand how they work. 

Modern washers often come with smart technology. This is how they weigh the clothing to balance the load and determine how much water to use. That modern technology can also make them more difficult to work on. Make sure that a repair technician has previous experience working on your particular brand of appliance and type of appliance. You wouldn’t want to hire a person with experience fixing washers and dryers to work on your stove. 

What’s Your Policy On Return Visits?

You get up, get the little ones off to school, and then throw a load of laundry in the washer. It doesn’t take you long to discover that the washer is not working properly. However, with five children and a never-ending mountain of laundry, you need your washer up and running as soon as possible. So, you hire a repair technician, and they replace a bad part. However, the washer still doesn’t work properly.

This doesn’t mean that the part wasn’t bad. It also doesn’t mean that there was a problem in the labor department. So, how does the company handle this? They could have been wrong about what was wrong with the washer in the beginning. This is commonly seen in appliance repair, so, as a customer, you need to trust that your appliance will be fixed properly the first time around. If it is not, the company behind the repair should have a policy on how to deal with these situations. 

Asking these three questions can help you find a reliable appliance repair technician that will not only have experience and knowledge regarding your appliance but will also stand by their word. 

(Syndicated press content)

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